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Learn More About Toll-Free Number Verification Rejection

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AfterShip partners with a wireless carrier to verify toll-free numbers. The verification process determines whether your number can be approved or rejected. If your toll-free number gets rejected, it means that wireless carriers will not deliver messages sent from that number.

Understanding the Toll-free Verification Rejection Categories

Encountering toll-free verification rejection can be frustrating, but understanding the different rejection categories can help you identify the issue and take appropriate action. While some rejections cannot be resubmitted, others allow you to correct errors or make necessary adjustments before resubmitting.

Content violationNoThe toll-free phone number cannot be verified because the submission indicated that the business was part of a prohibited category. Please check AfterShip SMS content policy
Campaign violationNoThe toll-Free phone number cannot be verified because the campaign was found to be a known Spam or Phishing campaign.
High riskNoThe toll-Free phone number cannot be verified because your campaign is considered Fraud or Deceptive Marketing.
Invalid informationYesThe toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available.
Opt-in errorYesThe Opt-in workflow provided is not sufficient for campaign type and Express Consent is required. Consent for messaging is a requirement for the service.
Age gate issueYesThe Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.
Submission expiredYesThe Toll-Free phone number verification was rejected, and you're not update the submission
Unknown errorNoThe toll-free phone number cannot be verified due to an unknown error.

In case you need any further assistance, feel free to contact our support team.

Updated on: 04/12/2023

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