Q: How to Enable Abandoned Cart SMS to Keep the Sales Growth Intact

| Platforms: ${color}<a href="Shopify">#646262</a> At present, making a quick purchase decision isn’t easy for customers because too many product choices and brands are available on the Internet. Therefore, it is imperative to go the extra mile to prevent cart abandonment and ensure long-term customer relationships. <a href="https://support-sms.automizely.com/en/article/how-to-connect-your-shopify-store-with-automizely-sms-1eidtuf/">By connecting your Shopify store with AfterShip SMS</a>, you can reach the inbox of customers/prospects at the right time. It results in faster buying decisions and also sends a message that your brand values each customer. This will certainly increase the brand equity and result in business expansion. || Abandoned checkout recovery is available only for Shopify users. In addition, abandoned items won't be saved as long as they stay in the customer's cart. <h3 id="stepstoenableabandonedcartsmses">Steps to enable abandoned cart SMSes</h3> || Make sure you’ve completed the process of getting TCPA/GDPR consent if you want to keep legal issues at bay. In case you don’t know how to do it, this <a href="https://support-sms.automizely.com/en/article/how-can-i-push-smses-only-to-gdpr-and-tcpa-compliant-subscribers-1gjst93/">help article</a> will guide you better. <ol> <li>Log in to AfterShip Email and navigate to Emails & SMS &gt; Flows &gt; Flow templates</li> <li>Choose Abandoned cart as your SMS flow template and click Get started</li> </ol> ![](https://storage.crisp.chat/users/helpdesk/website/1d3cddada214cd00/screenshot-2023-

Question 1

How to Enable Abandoned Cart SMS to Keep the Sales Growth Intact

Accepted Answer

| Platforms: ${color}#646262

At present, making a quick purchase decision isn’t easy for customers because too many product choices and brands are available on the Internet. Therefore, it is imperative to go the extra mile to prevent cart abandonment and ensure long-term customer relationships.

By connecting your Shopify store with AfterShip SMS, you can reach the inbox of customers/prospects at the right time. It results in faster buying decisions and also sends a message that your brand values each customer. This will certainly increase the brand equity and result in business expansion.

|| Abandoned checkout recovery is available only for Shopify users. In addition, abandoned items won't be saved as long as they stay in the customer's cart.

Steps to enable abandoned cart SMSes

|| Make sure you’ve completed the process of getting TCPA/GDPR consent if you want to keep legal issues at bay. In case you don’t know how to do it, this help article will guide you better.

Log in to AfterShip Email and navigate to Emails & SMS > Flows > Flow templates
Choose Abandoned cart as your SMS flow template and click Get started

![](https://storage.crisp.chat/users/helpdesk/website/1d3cddada214cd00/screenshot-2023-

Question 2

How to Connect your Shopify Store with AfterShip SMS

Accepted Answer

SMS marketing, a tried-and-tested technique, helps to boost the conversion rate and leads to high customer engagement. Text messages are crisp and prompt in nature, and this gives them an edge over emails.

Around 90% of messages get read within 3 minutes. It should be enough to understand why there’s a daylight difference between the open rate of SMS and email marketing.

||| With AfterShip SMS, you can run your text message marketing campaigns at full throttle as you can set triggers based on your business needs.

Steps to connect AfterShip SMS:

Go to Shopify app store
Hit the ‘Add app’ button
Click on the ‘Install app’ option of the permission request page

In case you face any complications during the installation process, inform our support team and get a prompt resolution.

Question 3

Stay Compliant With Rules and Regulations While Sending SMS Notifications

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}#646262

Overview

Notifying customers about upcoming sales, new products, exciting coupons, etc. is essential, but complying with rules and regulations like TCPA, GDPR, CTIA, etc. holds the utmost importance. This help guide will teach you how to get consent from your customers for sending marketing notifications.

What you'll learn

In this tutorial, we'll discuss:

Key regulatory definitions
How to modify Shopify store settings
How to get customer consent

Key Definitions

TCPA stands for Telephone Consumer Protection Act, which was passed by the U.S. Congress and ratified in 1991.

The TCPA is a federal law and restricts telemarketing communications via voice calls, SMS texts, and fax. Without explicit customer consent, companies must adhere to strict solicitation rules, solicitors must honor the National Do Not Call Registry, and subscribers may sue a company that does not follow the TCPA guidelines.

Read more about TCPA here.

CTIA stands for Cellular Telecommunications and Internet Association, which represents the United States wireless communications industry and the companies throughout the mobile ecosystem in the

Question 4

How to Send Post-Purchase Upsell SMS through AfterShip SMS in Shopify Marketing Automation

Accepted Answer

Overview

AfterShip SMS integrates with Shopify Marketing Automation, allowing you to send automated SMS messages. You have the flexibility to create custom automations or use the default template for post-purchase emails (Shopify email) and SMS (AfterShip SMS), driving repeat purchases with relevant product offers. This article takes you through the process of using AfterShip SMS in Shopify Marketing Automation.

Step 1: Integrate AfterShip SMS with Shopify

Install the AfterShip Email Marketing, SMS app on Shopify

Go to ** AfterShip Email Marketing, SMS app ** on Shopify app store > Click Add app
Select the store for which you’d like to install the app
Read through the privacy and permission details and click Install app

Step 2: Complete the onboarding process

Once the app is installed, you need to complete the SMS setup onboarding process in the ** AfterShip Email Marketing, SMS admin **

Configure your SMS settings, including setting up your SMS

Obtain SMS consent from your customers. To ensure compliance with rules and regulations, refer to the ** [guide](https://support-marketing.automizely.com/en/article/stay-compliant-with-rules

Question 5

How to Create and Send SMS Newsletters

Accepted Answer

Overview

There are many good reasons to use SMS to engage with your customers, as they are easy to use, cheap, and time-efficient. AfterShip SMS's newsletters allow you to send bulk promotional SMSes to your SMS subscribers.

Steps to set up SMS newsletters

Log in to AfterShip Email admin account
Navigate to Emails and SMS > SMS newsletters
Click Create a SMS newsletter

Select the SMS template of your choice and click Create
Customize your SMS

How to customize your SMS

Compliance and settings

If you haven't finished the SMS setup, you will see an informational banner under the Compliance and settings section, requesting you to set up you free dedicated sending numbers first.

Click Set up SMS to set up your free dedicated phone numbers.

Click SMS Settings to view and edit your compliance, sender info, keywords, and quiet hours:

TCPA/GDPA compliance: Ensure that you are compliant with TCPA/GDPR rules and regulations by consulting with your legal counsel.
Sender information: It includes the phone numbers generated ba

Question 6

How to Enable and Customize SMS Opt-in at Shopify Checkout

Accepted Answer

| Platforms: ${color}#646262

Overview

Having your customer’s consent to receive marketing SMSes at checkout is one of the best ways to quickly grow your SMS list, as the customer is already highly engaged with your brand and about to make a purchase. AfterShip SMS allows your customers to subscribe to your marketing SMSes through a checkbox available on the Shopify checkout page.

What you’ll learn

How to enable SMS opt-in at Shopify checkout
How to customize the SMS opt-in checkbox

How to enable SMS opt-in at Shopify checkout

Log in to your Shopify admin > Go to Settings > Checkout

Scroll down to locate the Marketing options section
Select the checkbox labeled SMS (A blue SMS consent callout should appear below it, asking you to create your terms of service and privacy policy if you haven't)
Hit the Save button in the top-right corner of the page

Now, your customers will be able to see the SMS opt-in checkbox on the Shopify checkout page (See the image below).

How to customize the SMS opt-in checkbox

From Checkout > Go to the Checkout language section
Click Manage checkout language

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